Cookie Policy
Last updated: 24 March 2025
1. About cookies
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, improve efficiency, and provide information to site owners.
This policy explains what cookies and similar technologies (including local storage) the Planpath platform uses, why we use them, and how you can control them.
2. Strictly necessary cookies
These cookies are essential for the Platform to function. They cannot be disabled without breaking core features. Under the UK Privacy and Electronic Communications Regulations (PECR), these do not require consent.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| sb-*-auth-token | Supabase | Authentication session (encrypted JWT). Keeps you signed in securely. | Session |
| sb-*-auth-token-code-verifier | Supabase | PKCE verification during OAuth sign-in flows. | Session |
| sidebar_state | Planpath | Remembers whether the navigation sidebar is expanded or collapsed. | 7 days |
3. Analytics cookies
These cookies help us understand how visitors use the Platform so we can improve it. They collect information in a way that does not directly identify anyone.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| ph_* | PostHog (EU) | Product analytics — page views, feature usage. Tracks identified users only; anonymous tracking is not enabled. Session recording is disabled. | 1 year |
| _ga, _ga_* | Google Analytics (via GTM) | Marketing analytics — page views, traffic sources, conversion events. | 2 years |
4. Error monitoring
We use Sentry to detect and fix technical errors. Sentry may capture session replay data (at a 10% sample rate) to help reproduce bugs. All user text is masked by default and no personally identifiable information is sent. Error replay data is deleted after 90 days.
5. Third-party cookies
Some third-party services may set their own cookies:
- Stripe: when you interact with payment forms, Stripe may set cookies on their domain (stripe.com) for fraud prevention. These are essential for secure payment processing.
- Google Tag Manager: may set additional cookies depending on tags configured in our GTM container.
6. Local storage
In addition to cookies, we use your browser’s local storage for application functionality:
- Shopping basket: items you add to your basket are stored locally so they persist between page navigations.
- AI conversation sessions: your AI discover conversations are stored locally for continuity.
- UI preferences: layout preferences, dismissed help tips, and table column settings.
Local storage data stays on your device and is not transmitted to our servers. You can clear it at any time via your browser settings.
7. Managing cookies
You can control cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually.
- Block third-party cookies.
- Block cookies from specific sites.
- Block all cookies.
- Delete all cookies when you close your browser.
Please note that blocking essential cookies will prevent you from signing in and using authenticated features of the Platform.
8. Changes to this policy
We may update this policy when we add new services or change how we use cookies. The “last updated” date at the top reflects the most recent revision.
9. More information
For more details on how we handle your personal data, see our Privacy Policy.
If you have questions about our use of cookies, contact us at support@planpath.com.